Our vision at The Stockade Group is grounded in the principles we have developed over the course of our deep and extensive experience in the teleservices and web-based client services industry.
In order to survive and flourish in this ever changing and more challenging industry, the philosophy, goals and ambitions of our founders and leadership team have evolved over several decades. Continually adapting by learning from our triumphs and failures, while constantly reviewing where we are, has enabled us to stay true to our vision and ensured there has been an alignment of purpose and reality at every point in our growth. We are brutally honest about how we conduct ourselves and understand that our success requires a much broader focus than simply the bottom line. Of course, however, we do recognize that maintaining a robust financial viability is vital, for without this our carefully conceived vision would be all for naught.
Our philosophy is the tried and true belief that a company is only as good as the promise it keeps. This often over used, simple statement carries as much truth today as it did many years ago when our careers began. It speaks to all facets of our company and why we exist. It guides our founders and is carried out by all who participate in our success, from the person who answers the telephone to those who lead our company as we continue to grow.
Our seasoned, talented and motivated staff will provide you with a level of production unheard of in today’s difficult economic times (see our testimonials). In addition, the most sophisticated analytics are available to report our results to you on a daily basis. This, along with all the other unique features of our firm, will allow you to focus on your core competency, while secure in knowing your non-core endeavors (such as a phonathon) are being handled by us as your trusted partner. For example, The Stockade Group expertly understands the metrics of a phonathon and the significance of non-donor cultivation and conversion in the field higher education. In all other facets of the teleservices and web-based customer outreach business you will find the same devotion to your success that we give to higher education. Like our past and current clients, as you become familiar with our people and our array of specialized services you will come to believe in our vision and the firm we have created to carry it out. This website is a great place to start.
Every aspect of The Stockade Group is centered on unparalleled results. Many think our services can be found in any other call center. We think not. We believe that our principals, our commitment to our staff and our clients and – most importantly – our results, set us apart from most other call centers. Our ambitions are to leverage our deep and vast level of experience. Our goals are directly tied to our being a “reflection of you.”
From all of us at The Stockade Group we offer you this pledge: Not only will we always strive to be a “reflection of you,” we will achieve this by honoring our belief that “a promise kept is a dream come true.”
William E. Dougherty
Co-Founder, Chairman & CEO